SECTION 1 - Returns & Refunds 

All conditions outlined below follow The Australian Consumer Law Rights & Guarantees.

We will always do our best to accommodate where applicable, and we highly recommend making yourself aware of our Return Policy below prior to purchasing from us. Please also read all of the information and instructions provided on each product page to ensure you are using our products correctly and safely.

Once you have made a purchase, you have agreed to all the sections and points outlined below. If you have any questions or concerns regarding a return, please email us using our Contact form on the ‘Contact Us’ page.

Our money back guarantee policy lasts 14 days, which really is our "Risk Free - Money Back Guarantee." If you receive your item and you change your mind within those 14 days, then you are entitled to a full refund. Shipping costs are to be covered by you for change of mind returns.  

If it’s been over 14 days and you request a refund due to a broken/faulty product, please be prepared to show us how the product arrived broken and an honest explanation as to why it took over 14 days to inform us of the faulty product. We may require that you provide us with either an image or video showing that the product is damaged and/or not working.

Refunds are not applicable if 14 days go by and:

• You have received your order and have changed your mind
• The order or specific products were placed by mistake and you let us know after the 14 days 
• You found the product cheaper elsewhere
• Misused the product in any way that caused the damage or against our advice
• Decided you no longer had use for it
• Knew or were made aware of the faults before purchasing the product

Please use our products with care, as they are delicate. If any products come into contact with any substances or liquids that cause damage to the product, that is no fault of our own, and you will not be eligible for a return, if this is over the 14 day period.

Prior to you returning your item, we will require you to contact us via the Contact Us page with the subject line “Refund” and your order number. You can visit this page through our website by clicking on the “Contact Us” link in the header. Please note, that contacting us via social media channels may not be the best place for a quick response and that we prefer being contacted via our website contact form. 

If you seek a refund for a change of mind within the first 14 days, we ask that the product remain in good physical condition. You will receive a full refund for the product once it has reached our warehouse. Shipping costs are to be covered by the customer and is not reimbursable for change of mind returns. 

If the product is faulty or damaged, you are eligible for a full refund given you are able to provide evidence of this via an image or video. if your return request is approved, we will ask that you pay for the shipping costs first. Once the product reaches our warehouse, we will process the full refund including shipping costs. Please retain your shipping receipt in order for us to reimburse you for the shipping cost you incurred. Please reach out to us via the Contact Us page and a return address will be provided to you. 

Once a returned item has been received, then your refund will be processed and funds will automatically be applied to your credit card or original method of payment within 5-10 business days, excluding public holidays and weekends. 

If you have any questions about your refund money arriving (after it’s been processed), please firstly allow for a minimum of 5 business days after the refund has been processed. If by then you have still not received the funds, please contact your bank before contacting us via Contact Us form. At a maximum, funds should not arrive any later than 10 business days, depending on your banking institution. Feel free to reach out to us so we can communicate with you during this time. 

SECTION 2 - Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank; it may take some time before your refund is officially posted.

If you have contacted your bank and you still have not received your refund, please contact us via the contact form. Please keep in mind that it usually takes approximately up to 5 business days for funds to arrive, for some customers it may take longer, just keep in communication with us so we can all be aligned together. Contacting us via the contact form is the best way to get in touch with us. 

SECTION 3 - Shipping

Shipping costs will be covered for you if your product is faulty and you are asked to return it. If you change your mind during the 14 days and you would like a refund; a full refund will be processed once the product reaches our warehouse. Please note that the shipping cost is to be covered by the customer for change of mind returns. Anything outside of the scope of the refund policy, listed above, in accordance with Australian Consumer Law, is at our discretion (partial refunds etc after 14 days and not due to faulty product). 

ENDING NOTES & RECAP

If you have any further questions, please do not hesitate to read this page again for further clarification and to then contact us via the Contact page. 

Remember, contacting us via social media may not be the best way to get a prompt response. We do our best to respond to everyone within 24-48 hours (business hours / Mon - Fri) via email and sometimes, messages can get lost in social media. So please make sure to contact us on our website, via the contact form. 

Lastly, we seek to resolve all matters civilly and in a good manner. If you are unhappy with your order, product, postage or experience, we encourage you to reach out to us. 

If you are experiencing longer than usual shipping times, please check out our “Shipping Information” page for more information. We look forward to doing business with you. Thank you.